Ann Michaels & Associates
Customer Experience Management Services



In the past, a dissatisfied customer would tell ten others of their negative experience; in today's digital age, that dissatisfied customer can tell thousands of people in a matter of moments.

For the last decade, Ann Michaels & Associates has provided solutions for companies to keep abreast of issues that affect their business, brand, and reputation. Partner with us to ensure your company's success!



NEW - See how SafetyNet tracked Maggie Moos' free ice cream on tax day promotion using SafetyNet, a social media monitoring program. Click here to see the results. SafetyNet free trial now available - learn how to get started.




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Mystery Shopping

Mystery shopping is invaluable in objectively measuring customer service and employee performance.

Learn about mystery shopping or view our services to find a program to best meets your needs.




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Social Media Monitoring

As social media grows, companies need to be aware of what is being said. SafetyNet was designed to monitor online conversations about your company, brand, and reputation.

Our Social Media Monitoring information center can provide you with details of this service, its benefits, and how to start listening to your customers.

TRY IT FOR FREE! Now offering a FREE TEN DAY Trial. Learn more...




                             

Customer Feedback

Gathering subjective feedback will keep you in touch with your customers. Knowing how customers view your business will give you an edge in today's competitive marketplace.

Ann Michaels & Associates offers web based and telephone based programs. You can learn more about customer feedback programs or visit our affilitate site to learn more.

  


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