Client References | Mystery Shopping

Ann Michaels & Associates, Ltd.
We help brands connect the dots

Client Testimonials

Ann Michaels & Associates has worked with a variety of customers from all industries. See what our clients have to say about their relationship with us. To learn more about how we can assist you in improving customer service levels, view our services page or contact us to speak with a Business Development Manager.

Hanna Andersson

Hanna Andersson is first & foremost a service driven organization, therefore it was critical for us to understand what was going on in our stores nationwide. To this end we did enquiries & chose Ann Michaels & Associates to be our secret shoppers & service partners. They were active partners in terms of helping us maintain our standard &, in certain instances, helping raise performance. They had simple, yet excellent measurement tools. They were always accessible & forthcoming with recommendations & suggestions. They practiced what they inspected. Given the opportunity, I would work with Kathy & her team again.

Johann Olivier
Hanna Andersson

LifeStyles Senior Housing Managers, LLC

“Ann Michaels & Associates have been great at helping us identify and zoom in on challenges that some of our staff was having. Being able to secret shop key staff members and listen in on the call allowed us to train them in the areas we felt training was needed. We continue to use Ann Michaels and Associates for our secret shop needs.”

Sandra Cochran
Director of Marketing

Oberweis Dairy

"Primarily why we have (the secret shoppers) is it really helps us at the dairy assess what our customers experience at the stores..it helps us enforce the things that are most important to us, which are customer service, quality of our products and store cleanliness. We don't use secret shoppers as a 'gotcha' type method, we use them to provide our customers what they are asking for and to improve our store constantly."

Elizabeth Craig,
Vice President of Retail Operations

Game Trader

"Very, very rarely in business do you get more than you thought you would from a service provider. Ann Michaels has been far more than I thought they would be and have effected and improved every aspect of our retail business."

Ron Engel, CEO
GameTrader LLC

Egg Harbor Cafe

“Our restaurant strives to share their profits with every contributing member of our team, not just management. The shopper’s reports from Ann Michaels have provided us with a vehicle to determine which department in each of our restaurants deserves a share of our profits on a monthly basis. The money each department earns is spent on what they decide to spend it on, so building up their accounts is a great motivator for consistently performing our high standards for service, atmosphere and great food. It is also fascinating and informational to read what different guests perceive about our restaurants. We anxiously await the reports every month!”

Clarice Hinsdale,
Egg Harbor Cafe

Levitz Furniture
"We have been extremely pleased with the service provided by Ann Michaels & Associates. Their friendly staff is readily available to assist us when needed. We frequently use the analytical reports to better understand our strengths and how we can improve as a company. The reports provide us with a wealth of information, giving us a unique insight into our customer service levels and the detailed narratives help us "see" how a typical customer views our business."

Dominic Certo
Director - Store Operations Levitz Furniture

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