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It used to be that a dissatisfied customer would tell 10 others of their bad experience; in today's digital age, they could tell thousands of people in half the time!





Ann Michaels & Associates, Ltd.


For the past decade, we have provided our clients with the knowledge and insight to retain customers and improve loyalty.


View a complete list of our Services       Learn About Mystery Shopping




Why partner with Ann Michaels & Associates?

  • Our company offers a complete package to allow companies a 360 degree view of their business, including mystery shopping services, customer feedback/satisfaction services, and employee satisfaction services.
  • We've partnered with a wide array of companies across North America, from many industries and sizes - let our expertise work for you! View our areas of expertise and some of the clients we have provided mystery shopping and customer feedback services for over the last ten years.
  • Our services are accompanied by a secure online suite which houses interactive analytical reports - the friendly user interface lets you capture and analyze your data quickly and efficiently. View a short video demonstration of our reporting capabilities.
  • Need more detailed, multi-variate analysis? We can provide top-level reporting with any service you choose. With this type of analysis, you can learn the most intricate details that drive customers to behave the way they do, as well as potential issues that can make or break your customer service, allowing you an edge on your competition while simultaneously providing the best customer experience possible.

We invite you to join one of our complimentary online seminars to learn more about the industry, as well as learn tips and techniques to improve your customer service. A listing of the most current topics is available on our online seminar page.




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