Ann Michaels & Associates
Customer Experience Management Services

Below is the current list of online seminars available for businesses - we are now offering recorded seminars for your convenience.. You can register for and attend any of the seminars through the links provided. Please check back soon, as additional seminars will be added.


Taking the Mystery Out of Mystery Shopping

Description: During this 45-minute seminar, you will learn the fundamentals of mystery shopping programs and how to effectively use the information you gather. An overview of programs will be discussed, including Ann Michaels & Associates' Do It Yourself Program. This is a great seminar for company managers and owners who want to learn more about Mystery Shopping.


To view the recorded presentation, please click here



Cross Selling and Loyalty Programs - Are Your Employees Effective?

Description: This 30-minute seminar will review various techniques to encourage cross selling, how to educate employees on this technique so they are comfortable engaging customers in this manner, and how to incorporate these aspects into your mystery shopping program.

To view the recorded presentation, please click here

  


   Client Login        Shopper Login        New Shopper Registration

Site Map            Contact Us         Services        From the President        Why Choose Ann Michaels?     

Copyright . Ann Michaels & Associates, Ltd. All rights reserved.